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Customer Service Representative (CSR)

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Posting Date: Jul 2, 2022

Location: N/A, IL, US, N/A

Company: ArcelorMittal

About ArcelorMittal 
ArcelorMittal is one of the world’s largest steel producers. We use the most innovative technology to create the steels tomorrow’s world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.  


ArcelorMittal International America (AMI), Chicago Illinois, is one of multiple legal-entity companies of the global steel producer, ArcelorMittal S.A., headquartered in Luxembourg.  AMI is an import/export steel selling operation which imports steel from ArcelorMittal mills from around the world for sale in the U.S., Canada, and Mexico.  ArcelorMittal S.A. is the world’s largest steel producer by volume with operations in some 60 countries which also includes iron ore mining operations as part of its portfolio.  Quality is one of our three core corporate values, and it Is through investing in our people that quality comes to the forefront.


Why you should join our Team

At ArcelorMittal we have created something special. A better place to work and an ability to make a real difference to the world. 
We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization.  We only accept A players as part of our team. 


Join our family, be a part of a great story and help us continue to grow and be successful.


We are looking for a Customer Service Representative



  • Communicates with mill contacts by responding to requests and ensuring overall customer satisfaction for all major service centers in the U.S.
  • Supports Flat and/or Long Products sales teams within the Midwest, Northeast, and Southeast regions exhibiting flexibility when needed to get the job done.
  • Analyzes purchase orders from customers for entry into SAP.
  • Work closely with the technical staff to ensure technical specs of orders are entered accurately on orders.
  • Responsible for inquiry creation for new article as instructed by CTS representative.
  • Follows the order through to delivery at port for customer pick-up. Rep will also send regular status updates and order confirmations to customers.
  • Follow and track production delay and make sure customer priorities are considered and corrective action are implemented.
  • Coordinate shipping with logistics staff in the mill and Antwerp to ensure a timely delivery and customer satisfaction.
  • Gathers and forwards proper shipping documentation for vessel entry within the US, Canada, and Mexico.
  • Responsible for ensuring that customers receive invoices for shipments no more than 10 days after vessel arrives.
  • Whenever applicable (indexed contract), update prices in the order prior to shipment in agreement with Sales Manager instruction.
  • Enter and complete technical and commercial claims as instructed by management and CTS rep.
  • Supporting Head of CTS, CSR Manager and the Sales Manager with the S232 exclusion program:
    • Help identifying orders subject to S232 exclusion and entering the required information in V21 for tracking and further processing
    • Monitoring applicability of exclusion (quantity, ETA) versus exclusion scope
    • Applying to new S232 exclusion under CTS Manager supervision
  • All other duties assigned.
  • Possible 10%-15% travel annually.


Minimum Requirements:

  • Bachelors degree
  • SAP or ERP system experience
  • Proficient in Microsoft Office software, especially Excel
  • Strong ability to multitask and meet deadlines while still servicing the customers effectively
  • Autonomous
  • Good written and verbal communication skills


Preferred Skills: (not mandatory)

  • Experience in the steel industry, international shipments, and customs
  • 3 + years of corporate customer service experience
  • Steel industry experience a plus


Office Location:  

  • Chicago/IL

What we’ll offer 
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc. 
Call to action 
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal we’ll help you make your world. 



If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-289-3000 or email to communicate your accommodation request.  Do not email your application materials to this email address.  Application materials sent to this email address will not be considered.
AMNS Calvert is an EEO Employer: Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Disability, Age, Vet, and Other Protected Group Status. 

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