Customer Service Representative (CSR)

About ArcelorMittal 
ArcelorMittal is one of the world’s largest steel producers. We use the most innovative technology to create the steels tomorrow’s world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.  

ArcelorMittal International America (AMI), Chicago Illinois, is one of multiple legal-entity companies of the global steel producer, ArcelorMittal S.A., headquartered in Luxembourg.  AMI is an import/export steel selling operation which imports steel from ArcelorMittal mills from around the world for sale in the U.S., Canada, and Mexico.  ArcelorMittal S.A. is the world’s largest steel producer by volume with operations in some 60 countries which also includes iron ore mining operations as part of its portfolio.  Quality is one of our three core corporate values, and it Is through investing in our people that quality comes to the forefront.

Why you should join our Team

At ArcelorMittal we have created something special. A better place to work and an ability to make a real difference to the world. 
 
We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization.  We only accept A players as part of our team. 

Join our family, be a part of a great story and help us continue to grow and be successful.

We are looking for a Customer Service Representative

ArcelorMittal is looking for qualified candidates for a Customer Service Representative position within the ArcelorMittal International (AMI) department. The person hired for this position will work out of our downtown Chicago office.

Responsibilities:

• Communicates with mill contacts by responding to requests and ensuring overall customer satisfaction of steel customers
• Interacts with Sales managers to receive inquiries and purchase orders from customers
• Creates orders in SAP system and ensures transmission to all parties (i.e. customer, mill, logistics)
• Works closely with the technical staff to ensure technical specs of orders are entered accurately on orders
• Supports other AMI Departments to ensure a cohesive work environment in order to satisfy customer requirements
• Gathers and forwards proper shipping documentation for vessel entry within the US, Canada, and Mexico
• Coordinates shipping with logistics staff in the mill and Antwerp to ensure a timely delivery and customer satisfaction.
• Responsible for ensuring that customers receive invoices for shipments in a timely manner
• Monitors fulfillment of orders by periodically receiving updates from mill contacts and sends regular status updates to sales managers and customer contacts.
• Tracks and monitors inventory levels to reduce stock, as well as enter and complete technical and commercial claims as instructed by management and CTS rep.
• All other duties assigned
• Limited travel

Minimum Requirements:

• Bachelor’s degree
• ERP experience
• Proficient in Microsoft Office software, especially Excel
• Strong interpersonal skills
• Hybrid Work Environment (Office/Remote)

Preferred:

• Experience in the steel industry, international shipments, and customs
• SAP experience strongly preferred
• 3 + years of corporate customer service experience
• Strong ability to multitask and meet deadlines while still servicing the customers effectively.

Office Location:  

• Chicago/IL

What we’ll offer 
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc. 
 
Call to action 
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal we’ll help you make your world. 

If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-289-3000 or email AMNS.ApplicantTracking@arcelormittal.com to communicate your accommodation request.  Do not email your application materials to this email address.  Application materials sent to this email address will not be considered.
AMNS Calvert is an EEO Employer: Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Disability, Age, Vet, and Other Protected Group Status.