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Customer Technical Service Engineer (IN)

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Posting Date: Jan 8, 2022

Location: N/A, IN, US, N/A

Company: ArcelorMittal

About ArcelorMittal 
ArcelorMittal is the world’s largest steel producer. We use the most innovative technology to create the steels tomorrow’s world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.  


Why you should join our Team

At ArcelorMittal North America we have created something special. A better place to work and an ability to make a real difference to the world. 
We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization.  We only accept A players as part of our team. 


Join our family, be a part of a great story and help us continue to grow and be successful.



  • Responsible for investigating and dispositioning material produced in all ArcelorMittal North America plants for the customers in his/her assigned territory.
  • Evaluates material through inspection at the customer's plant and submits samples to mill laboratories to determine source causes;
  • Enters claims into various claim systems.
  • Works with Accounting and Finance to resolve debit and payment issues. Thorough knowledge of the ArcelorMittal North America terms of sale and claims policy is a plus;
  • Assists in developing corrective action responses to the customer when required and communicates customer requirements to mill personnel for improvement activities. He/she evaluates inventories for possible liabilities. 
  • Works closely with Sales, Customer Service, Research, and other areas of the company to provide the best service and technical assistance to the customer.
  • Assists the customer and the Commercial organization in choosing appropriate products to meet the customer's requirements.
  • Participation in cost savings initiatives at the customer's facility may be required;
  • Responsible for dispositioning material at processors representing the interests of ArcelorMittal. 


Location: Northwest Indiana/Chicago regional territory


What you’ll need 


  • High School and a minimum experience of 10 years OR bachelor degree and 2-3 years of experience
  • Good communication skills, both verbal and written, and have the ability to interact with the customer and other departments at ArcelorMittal;
  • Be self-motivated and have the ability to work independently;
  • Working knowledge of steel defects and their origins;
  • Travel is required, both local and overnight (approx 50%). The amount of travel will vary with the territory.      
  • Knowledge of each mill and its products.


Preferred Requirements

Bachelor - Engineering


What we’ll offer 
We offer a competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life, and disability insurance, etc. 
Call to action  
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal, we’ll help you make your world. 




ArcelorMittal North America is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

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