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IT Service Management Administrator

City:  Hamilton

Requisition ID:  20404 


At ArcelorMittal Dofasco, we play a key role in North America’s advanced manufacturing supply chain working with the top automotive, energy, packaging and construction brands to develop lighter, stronger and more sustainable steel products – from cans to cars. 


Founded in 1912, ArcelorMittal Dofasco is Hamilton’s largest private sector employer with more than 4,500 employees, shipping 4.5 million net tons of high-quality flat carbon steel annually. Our iconic tagline “Our Product is Steel, Our Strength is People” is a true expression of our belief that our people are our competitive advantage. 



ArcelorMittal Dofasco – Information Technology Services Department

IT Service Management Administrator


The IT Service Management Team (ITSM) team supports ArcelorMittal Dofasco clients as well as ArcelorMittal business units in Americas.  The successful applicant will have computer skills related to ITSM/ITIL processes, and Microsoft core technologies.  Experience with the ServiceNow software platform an asset.


Major Responsibilities:


ITSM administration dealing with general support, administration and maintenance of the ServiceNow platform for ArcelorMittal business unitsCustomizing user interface, keeping versions up to date, configuration of applications and modules, managing security and user access, monitoring the system performance and doing regular health checks, managing workflows, UI policies, UI actions, etc.


In addition, responsibilities include the support of the ITIL processes and ITIL Service Lifecycle.  Supporting Change Management, Configuration Management, Contract/License Management, Incident Management, Problem Management, and Release Management.


Required Skills and Experience


  • Bachelor’s Degree or College Diploma in an Information Systems discipline
  • 3-5 years of Information Technology experience
  • Working experience with ServiceNow an asset, Active Directory, Microsoft O365, ITIL Processes


Knowledge and Skills:


  • Ability to analyze, plan own work and solve problems
  • Demonstrate self-discipline, high standards, initiative, and creativity
  • Ability to work effectively under pressure
  • Thrives in a fast-pace dynamic environment
  • Self-motivated and self-driven to manage work, and to be an integral part of a dynamic team to advance our business and technical goals.
  • Excellent analytical, troubleshooting, and decision-making skills
  • Strong teamwork, communication, and collaboration skills
  • Awareness of emerging IT trends and directions
  • Ability to work either independently or in a team environment


Work Environment: 


  • Standard Office Environment.


Hours of Work:


  • Standard Monday to Friday office hours
  • Occasional extended, paid hours as required to meet project deadlines, peak workloads, or production issues
  • 24x7 on-call rotation may be required


Why work at ArcelorMittal Dofasco?

(Some offerings temporarily on hold due to COVID-19) 


•    Recognized as one of Canada’s Top 100 employers for the past 7 years 
•    Robust total rewards package including a Profit Sharing and Variable Compensation Plan for Permanent employees 
•    24/7 Access to 3 onsite fitness facilities
•    Wellness programs focusing on topics such as fitness, nutrition support, mindfulness, resilience and more
•    Onsite employee engagement events supporting topics as Mental Health, Diversity, Learning, and Health and Safety
•    Discounted access to our 70-acre Recreation Park, offering over 30 teams and clubs to employees and their family
•    Monthly employee volunteer opportunities to give back to the community with our “Team Orange” program



We would like to thank all those who apply in advance since only applicants selected to complete an online assessment will be contacted.  

ArcelorMittal Dofasco is an equal opportunity employer and encourages all qualified candidates to apply and we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.  If you require accommodation, we will work with you to meet your needs.

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